EleanorCare Terms and Conditions of Use

1. Acceptance of Terms

• 1.1 By accessing or using the EleanorCare service ("Service") provided by Eleanor Technologies ("Company"), you agree to be bound by these Terms and Conditions of Use ("Terms"). If you do not agree to these Terms, you may not use the Service.
• 1.2 These Terms constitute a legally binding agreement between you and the Company. You acknowledge that you have read, understood, and agree to be bound by these Terms.
• 1.3 If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such case, the terms "you" or "your" shall refer to such entity.

2. Description of Service

• 2.1 EleanorCare is a SaaS based donation management system.
• 2.2 The Company reserves the right to change, modify, or update the Service's features and functionality at any time without prior notice.

3. User Rights and Responsibilities

• 3.1 Eligibility: You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this eligibility requirement.
• 3.2 Account Security:
  a) You are responsible for maintaining the confidentiality of your account information and password.
  b) You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
  c) You are responsible for all activities that occur under your account.
• 3.3 Compliance: You agree to use the Service in compliance with all applicable laws, regulations, and these Terms.
• 3.4 Prohibited Activities: You agree not to engage in any of the following activities:
  a) Violating any applicable laws, regulations, or third-party rights
  b) Interfering with or disrupting the Service or servers or networks connected to the Service
  c) Attempting to gain unauthorized access to any part of the Service
  d) Using the Service for any illegal or unauthorized purpose
  e) Transmitting any viruses, worms, defects, Trojan horses, or other items of a destructive nature
  f) Reverse engineering, decompiling, or disassembling any portion of the Service
• 3.5 User Content: You are solely responsible for any content you submit, post, or display through the Service.

4. Access to Service

• 4.1 Service Availability: The Company will use reasonable efforts to make the Service available 24/7. However, there will be occasions when the Service will be interrupted for maintenance, upgrades, or emergency repairs.
• 4.2 Modifications to Service: The Company reserves the right to modify, suspend, or discontinue the Service (or any part thereof) at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
• 4.3 Termination of Access: The Company may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:
  a) A breach of these Terms
  b) A request by law enforcement or government agencies
  c) Extended periods of inactivity
  d) Unexpected technical issues or problems
  e) Nonpayment of any fees owed by you to us
• 4.4 Effects of Termination: Upon termination, your right to use the Service will immediately cease. The Company shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension of the Service.

5. Intellectual Property Rights

• 5.1 Ownership: All content, features, and functionality of the Service, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are owned by the Company, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
• 5.2 License: Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal, non-commercial use.
• 5.3 Restrictions: You may not:
  a) Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without the Company's prior written consent
  b) Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text
  c) Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Service
  d) Access or use for any commercial purposes any part of the Service or any services or materials available through the Service
• 5.4 Trademarks: The Company name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written permission of the Company.

6. Data Privacy

• 6.1 Privacy Policy: The Company collects and processes personal data as described in our Privacy Policy(https://eleanorcare.ai/privacy-policy.html). By using the Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.
• 6.2 Data Processing: The Company will process your personal data in accordance with applicable data protection laws and our Privacy Policy.
• 6.3 Data Security: The Company implements appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
• 6.4 Third-Party Access: The Company may engage third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Lawful Usage

• 7.1 Compliance with Laws: You agree not to use the Service in any way that violates any applicable federal, state, local, or international law or regulation.
• 7.2 Prohibited Content: You agree not to transmit any material that is:
  a) Defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
  b) Likely to deceive any person
  c) Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libelous
  d) Infringes on any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person
  e) Violates the legal rights (including the rights of publicity and privacy) of others or contains any material that could give rise to any civil or criminal liability under applicable laws or regulations
  f) Likely to deceive or mislead
  g) Impersonates any person, or misrepresents your identity or affiliation with any person or organization
• 7.3 Monitoring and Enforcement: The Company has the right to:
  a) Remove or refuse to post any user content for any or no reason
  b) Take any action with respect to any user content that we deem necessary or appropriate in our sole discretion
  c) Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights
  d) Terminate or suspend your access to all or part of the Service for any or no reason

8. Disclaimer of Warranties

• 8.1 "As Is" and "As Available" Basis: The Service is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
• 8.2 No Guarantees: The Company, its subsidiaries, affiliates, and its licensors do not warrant that:
  a) The Service will function uninterrupted, secure, or available at any particular time or location
  b) Any errors or defects will be corrected
  c) The Service is free of viruses or other harmful components
  d) The results of using the Service will meet your requirements
• 8.3 Disclaimer of Specific Warranties: Without limiting the foregoing, neither the Company nor anyone associated with the Company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Service.

9. Limitation of Liability

• 9.1 Exclusion of Damages: In no event shall the Company, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
  a) Your access to or use of or inability to access or use the Service
  b) Any conduct or content of any third party on the Service
  c) Any content obtained from the Service
  d) Unauthorized access, use, or alteration of your transmissions or content
• 9.2 Limitation of Liability: In no event shall the Company's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including negligence), or otherwise) exceed the amount paid by you, if any, for accessing the Service during the 12 months immediately preceding the date of the claim or $100, whichever is greater.
• 9.3 Exclusions: Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

10. Modifications to Terms

• 10.1 Updates to Terms: The Company reserves the right to modify these Terms at any time. We will provide notice of any material changes by posting the new Terms on the Service or by sending you an email or other notification.
• 10.2 Acceptance of Modified Terms: Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the new terms, you must stop using the Service.
• 10.3 Regular Review: You are expected to check this page periodically so that you are aware of any changes, as they are binding on you.

11. Indemnification

• You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service.

12. User Disputes

• You are solely responsible for your interactions with other users of the Service. The Company reserves the right, but has no obligation, to monitor disputes between you and other users.

13. Third-Party Links and Content

• 13.1 Third-Party Links: The Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.
• 13.2 No Endorsement: The Company does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website or service from the Service, you do so at your own risk, and you understand that these Terms and the Company's Privacy Policy do not apply to your use of such sites.

14. Governing Law and Jurisdiction

• 14.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Bengaluru Court of State of Karnataka, without regard to its conflict of law provisions.
• 14.2 Jurisdiction: Any legal action or proceeding arising out of or relating to these Terms shall be instituted exclusively in the federal or state courts located in Bengaluru, and you hereby consent to the personal jurisdiction of such courts.

15. Severability

• If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

• These Terms, our Privacy Policy, and any other legal notices published by us on the Service, shall constitute the entire agreement between you and the Company concerning the Service.

17. Waiver

• No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and the Company's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Changes to Service

• The Company reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that the Company shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

19. Contact Information

• If you have any questions about these Terms, please contact us at:
  Eleanor Technologies Pvt Limited.
  #451, 17th cross,
  4th sector HSR Layout,
  Bengaluru - 560102
  Email: info@eleanorcare.ai
  Phone: +91 89515-46103
  
  Last updated: 2024-10-16

EleanorCare Refund Policy

All plans on EleanorCare are eligible for refund, provided the request meets the guidelines in our refund policy.

1. Requesting a refund

• 1.1 Call our customer support call at +91 89515-46103 or email us at info@eleanorcare.ai

2. Eligibility for refund

• 2.1 You are eligible for refund if you apply within 30 days of your paid plan being activated.